CC 2nd edition front web

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TO IMPROVE EFFICIENCY IN THE DELIVERY OF

PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER

 To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

 The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

 In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

Admin and Finance sector (Internal and External Services)

RO-AF-01Issuance of Certification of No Records/Appeal/Motion for Reconsideration, etc.
RO-AF-02Document Authentication for General Circulation Documents
RO-AF-03Sale of Bidding Documents
RO-AF-04Processing as to Availability of Funds of Purchase Order, Job Order, Contract of Service and Other Contracts
RO-AF-05Processing of Obligation Request and Status (ORS) for all Disbursement Vouchers, Contracts and Other Transactions
RO-AF-06Processing of Disbursement Voucher (DV)
RO-AF-07Preparation, Processing and Issuance of Checks/ADA

FORESTRY SECTOR (External Services)

RO-F-01Issuance of Certificate of Tree Plantation Ownership (CTPO)
RO-F-02Issuance of Self-Monitoring Form (SMF)
RO-F-03Issuance of Certificate of Verification (COV)
RO-F-04Application for Chainsaw Registration
RO-F-05Issuance of Tree Cutting Permit for DPWH Projects
RO-F-06Issuance of Tree Cutting Permit for Planted Trees (Tenured Forestland or Private Land), or Trees (Planted or Naturally Grown) that Pose Threat to Human Lives and Properties
RO-F-07Issuance of Private Land Timber Permit (PLTP) for Non-premium Species, or Special PLTP (SPLTP) for Premium/Naturally-Grown Trees Within Private/Titled Lands

LANDS SECTOR (External Services)

RO-L-01Issuance of Certification of Land Status and/or Certification of Survey Claimant
RO-L-02Issuance of Survey Authority
RO-L-03Application for Free Patent (Agricultural)
RO-L-04Application for Free Patent (Residential)